I wanted a publisher who would be upfront with me and not present any surprises, especially as it relates to hidden costs. All costs were contained in a single price, which was even better. The entire process was awesome. The cover design gave my book life. I saw it then as a real book for real people. I admit that the trailer helped with a quick overview of the book. This, too, really stood out. I had no disappointments and was overjoyed with the end product. My specialist was extremely helpful and willing to assist in any regard in a very timely manner. I could not have had better support. I felt that I had someone standing with me and helping me through a process that was made easier because of what she did.